Customer Service & Logistics Team Leader Job Details

Job Description

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Information at a Glance

Job Title: Customer Service & Logistics Team Leader

Travel Required: Travel - 25% of time

Posting Start Date: 2/17/20

On-site

Relocation Assistance Offered Within Country
# 79584 - Westfield, Massachusetts, United States

Work that matters, fueled by passion for pets! At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets.

HILL'S® Prescription Diet® therapeutic pet foods and HILL'S® Science Diet® wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries. To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.

The Customer Service & Logistics Team Leader position provides on-site, front line leadership and supervision for drivers (Customer Serivce Representatives- CSRs) and lead drivers (Lead Customer Service Representatives -LCSRs) in the Customer Fulfillment organization for the Westfield and Mansfield areas, MA. Carries out supervisory responsibilities in accordance with the organization’s policies, applicable laws, and Department of Transportation (DOT) regulations. Responsibilities include interviewing, hiring, and training employees; conducting performance appraisals, rewarding and coaching employees, as well as managing customer service issues and/or opportunities. Preferred candidate is mobile and open to career opportunities in locations where Hill's/Colgate have operations.

Principal Duties and Responsibilities

Conducts ongoing Safety training in support of injury and accident free team performance.
Manages business to ensure a team and its activities are consumer and customer focused. Ensures effective and efficient use of employees’ time.
Conducts applicant interviews and recommends hiring. Conducts training and leads team meetings. Develops training for Customer Fulfillment that will improve efficiency and effectiveness to safely deliver world class customer service and safety training for LCSRs and CSRs.
Coaches team members through performance management and conducts performance appraisals. Recognizes, develops, and mentors LCSRs for possible advancement. Works with LCSR to maintain fleet.
Ensures compliance to SOPs, Field Guide, and company guidelines, policies, and procedures. Prepares and approves payroll, overtime and vacation scheduling.
Manages facility's operating budget and support revenue generation associated with annual volume. Assists Area Manager in preparation of annual budget and provides monthly variance analysis.
Monitors daily route performance through onboard technology system and coordinates with the centralized routing team for improvements, route changes and common carrier freight minimization. Partners with Customer Supply to resolve warehouse/inventory issues related to the route delivery operation. Develops market partnership with Customer Development to ensure volume and promotional objectives are maximized.
Acts as the Lead resource for the Customer Fulfillment function for truck repairs, DOT questions, safety concerns, financial issues and system processing in SAP, Verizon Connect onboard technology, eBuy, Microsoft Office and Google platforms
Enforces DOT compliance through system monitoring and employee coaching
Researches and implements cost savings initiatives for the area. Creates and develops initiatives that will significantly improve/increase productivity and/or safety.

This is not an exhaustive list of duties or functions.

Education/ Experience Requirements

Basic Qualifications:

Team Leader:

Bachelor’s degree
3+ years of experience managing customers and/or supervision in a supply chain, logistics/fleet management or commercial sales/service setting or college degree and related internship

Preferred qualifications include:

CDLA/or B license holder
2 years people management experience
3 years customer service experience
2 years warehousing and/or delivery operations experience
Bachelor’s degree in transportation and/or logistics
Able to relocate within a 1-2 year timeline

Expected Areas of Skills

Exceptional team building and performance management skills
Strong desire to serve Hill’s customers
Ability to identify and resolve problems
Strong decision making and sound judgment
Ability to effectively confront and challenge team members when necessary
Integrity regarding strategic and confidential information
Effective analytical and computer skills
Strong oral and written skills

Relationships:

Areas of Field Sales
Customer Service
Customer Supply
Human Resource Development
Hill’s Customers
External vendors
Public Warehouse Management
Common Carriers
Regional and District Managers
Area Customer Service Managers

Travel Requirements

Expected percentage of travel: Up to 30%

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries. To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.