Customer Service and Logistics Field Intern Job Details

Job Description

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Information at a Glance

Job Title: Customer Service and Logistics Field Intern

Travel Required: Travel - up to 10% of time

Posting Start Date: 9/11/20

No Relocation Assistance Offered
# 88676 - Topeka, Kansas, United States

The Customer Service and Logistics Intern position provides front line leadership support to employees who are responsible in delivering Hill’s products to pet stores and veterinary clinics. The CS&L intern will gain supervisory experience in accordance with the organization’s policies, applicable laws, and DOT regulations. Responsibilities include training employees; rewarding and coaching employees, manage customer service issues, and lead an efficiency project that will improve the network’s performance by applying data analytics.

The Summer Internship period is typically from late May through mid-September. The location will be in a Hill's warehouse location, which could be in Nashville, KY, Chester, NY, Boston, MA, Baltimore, MA, Los Angeles, CA, Dallas, TX or Denver, CO. A stipend will be provided to assist with housing for the summer.

"What's in it for YOU?"

Exposure to Senior Leadership: Our leaders are open and accessible sharing insights about their career journeys.
Development in managing and training employees as well as exposure to the warehousing operations and customers
Opportunity to work in a new location and be a critical resource in the operations
Experience in presenting your analytical insights and business proposals to the Senior Business Leaders. Your point of view and opinion is valued here as we are keen to learn and grow as a company.

Principal Duties and Responsibilities

Researches and implements cost savings initiatives for the area to improve productivity, safety, or customer service
Work with Customer Fulfillment field leadership and Operations Manager to lead one key initiative to implement in all locations that drives continuous improvement and funds growth
Gain understanding to monitor daily route performance through onboard technology system, coordinates routing improvements, and coaches employees
Conducts training and leads team meetings. Develops training for Customer Fulfillment that will improve efficiency and effectiveness to safely deliver world class customer service and safety training
Support daily operations of the local Customer Fulfillment team to learn key Standard Operating Procedures (SOPs) and Department of Transportation (DOT) compliance

Education/ Experience Requirements

Minimum of a 3.0 GPA
Have completed junior year by May of 2020
Graduate on or before May 2021
Degree focus in Industrial Engineering, Business Analytics, Logistics, Supply Chain or related degree program
Proficient in Microsoft Excel, Word, email
Strong analytical skills, communication skills, and ability to plan and prioritize
Willing to relocate within the US for the summer internship (location TBD)
Willing to relocate within the US after graduation
Ability to push, pull or lift up to 50 pounds

Expected Areas of Skills

Ability to identify and resolve problems
Strong decision making and sound judgment
Ability to effectively confront and challenge team members when necessary
Effective analytical and computer skills
Strong oral and written skills

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets! At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets.

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries. To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.